Refund policy

Last updated: October 18, 2026

30-night returns

Try your Hollyfall projector at home. If you're not happy with it, you can return it within 30 days of delivery for a full refund of the item price.

How to start a return

1. Email dzi.business8@gmail.com with your order number and the reason for the return.
2. We'll reply within 1–2 business days with the return address and instructions.
3. Send the item back with its cable, in its original packaging if possible.

Please don't send items back before contacting us, because returns sent without instructions may not reach us.

Refunds

Once your return arrives and is checked, we refund the item price to your original payment method within 5 business days. Your bank may take a few more days to show it. Unless the item is faulty or we sent the wrong item, return shipping costs are paid by the customer.

Damaged, faulty or wrong items

If your projector arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with a short photo or video. We'll send a replacement or a full refund, at no cost to you.

Warranty

Every projector includes a 1-year warranty against manufacturing defects. Damage from misuse, water or outdoor use isn't covered.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible with your order number.

Questions

Email dzi.business8@gmail.com and a real person will answer.